How We’re Using Influencers to Drive Engagement on Social Media: A HubSpot Experiment

Ask any social media manager what they stress out about on any given day, and the answers you receive may vary.

Some worry about having enough content to publish while others might worry about posting on the company page from their personal account. But almost all social media pros will agree upon one: news feed algorithms.

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Social media algorithms are designed to serve audiences up the most relevant, interesting content possible — after all, social networks are about being social, and Instagram and Facebook want you spending more and more time within the apps interacting with friends — and content — you love.

But recent algorithm changes on major social networks have also made it tougher for brands and publishers to get content noticed and surfaced in busy news feeds — where billions of people are sharing content every day around the world.

We’ve started experimenting with different ways to leverage content on social media. Posting more frequently isn’t the answer — it’s posting great content that people want to share and interact with. Read on to learn more about the experiments we’re running and the early results we’ve seen.

How We’re Increasing Engagement on Social Media

1) Using Influencers and Gamification to Leverage Engagement

Facebook and Instagram each adjusted its respective news feed algorithm a few times last year. Instead of showing news need updates in chronological order, both algorithms now favor content from friends and family over publishers, and content that users interact with — by liking, commenting, viewing, and sharing posts.

Social media algorithm changes can be tricky for publishers and marketers — especially when we read stress-inducing statistics about Facebook’s algorithm reducing organic reach for publishers by roughly 40% over the last few years.

The answer to getting noticed in busy news feeds is to get people clicking, viewing, and interacting with your posts. But how can you get noticed in the first place — especially when there are so many users and pages also competing for attention?

We started experimenting with mobilizing and incentivizing our Instagram audience to engage more frequently with our posts. We’re rewarding people we think will love our content and engage with it by helping them see it first — and in some cases, win prizes.

Influencer Pods

The Goal:

We want to cultivate more engagement with our Instagram posts by creating our own influencer pod. Influencer pods are made up of — you guessed it — influencers in a particular vertical. They join specific, invite-only groups to engage with one another’s posts in an authentic and mutually beneficial way. Pods help content get viewed higher up in the Instagram feed, which makes it easier for even more people engage with the content — in their feeds, or in the Explore tab.

The Experiment:

We created our own influencer pod with several other well-known companies creating great content in similar worlds to us, such as social media, technology, and design companies. Whenever someone posts new content, they let the group know, and if the other companies find the post interesting, they will like the post and write a genuine comment on the post. Check it out in action:

influencer-pod-example.png

The Results:

Our pod has started to generate 10-20 additional comments per Instagram post from relevant influencers within HubSpot’s vertical. These engagements help us (and fellow pod members) rank in Instagram’s feed, and they inspire a little social proof, too. If Instagrammers see influencers and companies they know and love engaging with HubSpot on Instagram, they might want to check us out, too.

Instagram Comment Contests

The Goal:

We want to help our audience engage with content we think they’d love by running an Instagram comment contest. We want to generate authentic comments on our Instagram posts from fans — and reward them for it, too.

The Experiment:

We created the #First60 contest on Instagram. Here’s how it works:

1) We encourage followers to “Turn on Post Notifications” from HubSpot to make sure they didn’t miss the contest announcement.

2) We post an Instagram Story when we’re getting ready to publish a new Instagram post as part of the contest that urges followers to be among the first people to comment “#First60” for the chance to win a prize.

hubspot-first60-instagram.png

3) Our followers comment on our posts, and we select prize winners and send them swag.

hubspot-first60-instagram1.png

We’re rewarding people who love our content and engage with it by helping them see it first, and in turn, we’re able to generate a lot of engagement on our posts.

The Results:

Like the influencer pods, this Instagram contest generates 10-20 additional comments per Instagram post. The engagement helps us rank in the feed, turning on notifications helps us get our content in front of more of our fans, and everybody likes swag — the contest fosters good will with our audience, too.

Tl;dr: Social Media Engagement

Just like how we thought about different video devices like on-page SEO for social media, think about generating buzz and engagement on social media the way you think about optimizing search engine results with off-page SEO elements.

Inbound links from websites with high domain authority signal to search engines that your content is authoritative and worth clicking on.

Similarly, comments, likes, views, and shares are signals to social media algorithms that the content is authentic and that people like it. These engagements signal that the content should be bumped up higher in news feeds, which will help it then get discovered by more people to engage with it down the line.

P.S. We recently launched our first Facebook comment contest — with a much bigger prize offering. Check our the HubSpot Summer Startup contest here:

https://www.facebook.com/plugins/video.php?href=https%3A%2F%2Fwww.facebook.com%2Fhubspot%2Fvideos%2F10155503932734394%2F&show_text=0&width=400

3) Rethinking How Social Media and PR Work Together

We’ve only just started this last experiment, so we don’t have detailed methods and results to share yet. But we wanted to give you a rundown of how we’re changing the way we use social media — to earn PR placements, instead of simply promoting them.

Simply put, everyone lives and breathes on social media. In fact, when you factor in messaging apps, social media is where people spend more than half of their time on their mobile devices — with Facebook at the helm.

And where PR used to be all about traditional media placements — in news outlets — it’s transforming to be about social, too.

We’ve found that, when pitching press outlets, you ned to help drive traffic through social to make it worth the effort of PR professionals. In addition to traditional outlets, publications are now generating traffic from native content within social platforms. So if you want to engage with members of the press and PR professionals today, you need to analyze their social media pages to learn what kind of content they’re sharing — before pitching.

The stories you pitch need to be relevant to their audiences — and not just yours. Whatever you learn about the outlets you want to target, incorporate that knowledge into content that you create.

The Goal:

We wanted to see if a social media-based PR campaign would get us more press placements and mentions on Facebook.

The Experiment:

With the Summer Startup contest, we pitched the story to journalists with accompanying data — about what people’s career dreams are, and what they love (and don’t love) about their jobs — to create a newsworthy, research-based story that earned coverage for our contest.

We waited until our video had achieved a meaningful number of views to use social proof to strengthen our pitch — which, in turn, drove more video views when publications started writing about it.

(Additionally, we spent significant budget boosting the post on Facebook, which contributed to the significance of its reach and view numbers on Facebook. We recommend sharing content on Facebook, waiting to see what picks up organically with your audience, and boosting high-performing posts.)

The Results:

We’ve earned more social media press mentions for the Summer Startup contest than any other campaign we’ve done in the past — and we’re not done yet.

hubspot-summerstartup-bbj.png

Tl;dr: Social Media PR

Social media managers across industries are revamping their social media strategies to engage with their audience. If you want a press outlet to share your native social media content, tailor your pitch to its presence on Facebook or Twitter — whichever it shares on more frequently. We recommend incorporating social media into PR pitches to craft a story that translates — in print, and in apps.

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